Return and refund policy
We want you to be genuinely happy with what you ordered. If something's not right, here's how returns work.
Returns are accepted within 30 days of delivery:
- Items must be in their original, unworn condition with all original tags attached.
- Packaging must be undamaged and in its original condition.
- Items showing signs of wear or use can't be accepted.
If a returned item doesn't meet these conditions, we're unfortunately not able to process the return. We reserve the right to decline items we believe were used or damaged outside of normal handling.
When you ship a return, include tracking. We can't refund a lost return shipment without proof it was sent — return shipping is at your own risk and cost, and return shipping costs aren't reimbursed by us. Returns sent to an address other than the one we provide are not refundable.
How to start a return
Email info@Coalvane.com or call +31 6 19 31 77 57 and we'll send you instructions. Once we receive your return, we'll email you, and we typically process refunds within 5 business days after that.
Order cancellation
You can cancel an order within 5 minutes of placing it — after that it moves into processing and can't be canceled. To cancel, email us immediately at info@Coalvane.com.
Wrong item or wrong size?
If we made a mistake, we'll send the correct item at no cost to you.
Damaged or defective item?
Send us clear photo or video proof and our team will review it. Once confirmed, we'll send a free replacement — replacement is the resolution we offer for damaged or defective items.
Re-stocking fee
Returned, refused, or abandoned orders are subject to a 25% re-stocking fee, deducted from the refund, to cover processing and handling.